Refund policy

RETURN & REFUND POLICY

Last updated: July 22, 2026

At BeamBalm, we want you to love your purchase. If you are not completely satisfied, we're here to help. This policy explains our returns, exchanges, and refunds for orders placed on beam-balm.com.

RETURN WINDOW

We offer a 90-day guarantee: we accept returns within 90 days of the delivery date. To be eligible for a return, your item must be in the same condition that you received it, with its original packaging where possible. Certain items may be non-returnable for hygiene or safety reasons (see "Non-Returnable Items" below).

To start a return, please contact us at support@beam-balm.com with your order number and the reason for the return. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

NON-RETURNABLE ITEMS

The following items cannot be returned:

- Products marked as final sale or clearance
- Gift cards
- Items that have been used, opened, or damaged after delivery (except where the item arrived defective or damaged)
- Products without their original packaging or with missing parts not due to our error

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us at support@beam-balm.com within 7 days of delivery with photos of the issue. We will evaluate the situation and make it right — with a replacement or a full refund, including any return shipping costs where the fault is ours.

EXCHANGES

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item. If you'd like to exchange for a different size, color, or product, contact us at support@beam-balm.com and we'll help arrange it.

RETURN SHIPPING

Unless the return is due to our error (defective, damaged, or wrong item), customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Return address:
BeamBalm Returns, 4201 Baldwin Ave., El Monte, CA 91731, United States

Please do not send items back to any other address, as this may delay or prevent your refund. Always request a return and confirm the correct return address with our team before shipping.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@beam-balm.com.

ORDER CANCELLATIONS

If you wish to cancel or modify your order, please contact us as soon as possible at support@beam-balm.com. We process orders quickly, so we cannot guarantee that a cancellation request can be fulfilled once an order has entered fulfillment or shipped. If the order has already shipped, it will be handled under our standard return process.

CONTACT US

If you have any questions about returns or refunds, reach out to us:

Chosen Commerce Co., Limited (潮昇商貿有限公司)
Unit 2J, 26/F, Delta House, 3 On Yiu Street, Shatin, New Territories, Hong Kong
Email: support@beam-balm.com