Política de envío
SHIPPING POLICY
Last updated: July 22, 2026
Thank you for shopping with BeamBalm. This Shipping Policy explains how we process and deliver orders placed on beam-balm.com. By placing an order with us, you agree to the terms below.
ORDER PROCESSING
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email once your order is placed, and a shipping notification with tracking information once your order is dispatched.
During high-volume periods, promotions, or holidays, processing times may be slightly longer. We appreciate your patience.
SHIPPING DESTINATIONS & DELIVERY TIMES
We ship to 30+ countries worldwide. Estimated delivery times after dispatch are approximately:
- United States: 7–15 business days
- Europe: 10–20 business days
- Rest of the world: 10–25 business days
Delivery times are estimates and are not guaranteed. Actual times may vary due to carrier delays, customs clearance, weather, or other factors beyond our control.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout based on your destination and order value. From time to time we may offer free or discounted shipping promotions, which will be reflected at checkout.
CUSTOMS, DUTIES & TAXES
For international orders, your package may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. We recommend contacting your local customs office for more information before ordering.
ORDER TRACKING
Once your order ships, you will receive an email with a tracking number. Please allow 1–3 business days for tracking information to update after dispatch. If you have not received tracking details within 5 business days of your order confirmation, please contact us at support@beam-balm.com.
INCORRECT ADDRESS
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@beam-balm.com and we will do our best to correct it before dispatch.
LOST, DELAYED, OR UNDELIVERED PACKAGES
If your package is significantly delayed, lost in transit, or marked as delivered but not received, please contact us at support@beam-balm.com. We will work with the carrier to investigate and find a resolution. Please reach out within 30 days of the expected delivery date so we can assist you effectively.
CONTACT US
If you have any questions about shipping, please contact us:
Chosen Commerce Co., Limited (潮昇商貿有限公司)
Unit 2J, 26/F, Delta House, 3 On Yiu Street, Shatin, New Territories, Hong Kong
Email: support@beam-balm.com